凱藝飯店-米蘭桑達斯基

Staff was friendly and the place was clean, breakfast wasn’t very good.

The room was not clean, the tv wouldn’t turn on and the shower had no pressure or warmth. Significant mold in the bathroom

After a horrible experience at the last hotel we was at it was a relief to finally find a nice one that we enjoyed staying at. Becki at the front desk was amazing..super friendly an very helpful. She could tell l was in a lot pain with my back an a.knee brace on an without even asking she got us a room downstairs. A absolute life saver. Rooms were nice an clean..comfy pillows an bed. Housekeeping was on it always had fresh clean towels..the complementary breakfast had waffles..my favorite. Could use more of a breakfast selection. But other than that It was perfect. Highly recommend an would definitely stay again..

Unfortunately not a great experience We stayed at this property for three nights and, unfortunately, had several disappointing experiences. To begin with, the exterior doors to the buildings remained unlocked throughout our stay, raising serious safety concerns. Additionally, basic cleanliness standards seemed to be lacking. The floors were never mopped during our visit, and housekeeping only serviced the room once in three days. Communication with the front desk was also a challenge—calls often went unanswered, and any requests were met with minimal assistance. For instance, the provided toiletries included only mini bottle of shampoo and conditioner (aprox 2oz. each max) which is entirely insufficient for two adults over a three-day stay. The room itself showed signs of neglect, including a noticeable presence of spiders. It was also clear that the property is outdated. Photos posted online appear to be decades old and do not reflect the current state of the hotel—especially the pool area, which looks worn and poorly maintained. We were told the outdoor pool and jacuzzi were closed, yet guests were still using them. When we brought this to the attention of the front desk, there was no response or concern. The jacuzzi in particular was dirty and not in usable condition. Breakfast was extremely basic, consisting only of waffles, yogurt, coffee, and juice—bare minimum for what is advertised as an amenity. On a positive note, the front desk staff was generally polite, but nothing out of the expected.

Hot tub was closed. Small and uncomfortable pillows. Juice machine out of order and breakfast was very simple continental. Wouldn't allow early checkout. Staff was nice on checkin

Black mold on bathroom wall. Used bar of soap left in shower. Dirty floors. Running toilet all night.